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Questions? We have Answers

How old do I have to be to join BUSR?
To open a BUSR account, you must be at least 18 years old.

Can you take customers from my country?
Laws for online horses betting and online gambling vary from country to country and state to state. It is up to the individual member to determine whether they are eligible to play at BUSR.

How can I open an account?
Sign up for BUSR by clicking the JOIN button.

Does BUSR need anything from me to open my account and begin playing?
You will need to provide your basic personal and contact information to open your account. With this info, you will be able to deposit and play immediately. Prior to requesting a payout, you may be asked for additional information to verify your account.

Why do you need my ID info? Is this safe?
Your financial security is absolutely critical. Like other Sportsbooks, we are required to get a copy of your ID so that we can confirm that:
You are 18 years of age or older and the actual owner of the credit card.

What methods of deposit do you offer?
Several deposit methods are available including Bitcoin, Credit or Debit Cards and MoneyGram. Please call 1-844-444- BUSR (2877) to speak to one of our representatives to see which one is best for you. Or, click on the Cashier after you have logged in to your BUSR account.

I have a Promo Code. Where do I enter it to get my bonus?
The area to put the Promo Code is in the deposit section of your BUSR Account. If you have any questions, please contact us.

How do I collect my winnings?
Your winnings are automatically credited to your account as soon as the race or game is declared “official” and results are posted. This may take a few minutes on higher volume races such as the Kentucky Derby or Superbowl day. Payouts are requested online.

Does BUSR offer rebates or bonuses?
Yes, there is up to an 8% daily rebate on horse racing depending on the specific type of wager and the racetrack. First deposits at BUSR are eligible for various cash bonuses and promotions. Please check out our weekly cash specials and horse racing bonuses offered to BUSR members.

How can I access my account information?
Access your account history using BUSR’s “My Account” area by selecting the “My Account” link. Your Account Balance is always in the top right-hand column of your screen.

How do I make a withdrawal from my account?
To make a withdrawal from your account, login and follow these steps:

  1. Select the Cashier or Deposit link
  2. Click the “Payout” or Withdraw link
  3. Complete the withdrawal request. Be sure to include the dollar amount of your withdrawal request. Your withdrawal will be processed within 2 business days and the funds sent to you depending on the method selected.

Is there a fee for withdrawals?
Bitcoin is our recommended withdrawal option and it’s free. There may be a charge for other payout options. A fee schedule is available in the Cashier section of your BUSR Account.

Are my winnings taxed?
Tax law varies by state to state and country to country. It is up to you to declare any winnings or losses to your tax authority.

How do I place a bet?
BUSR account holders can wager online via their computer, mobile device or tablet. Tutorials on how to place your wager are available in the Club House.

When do I get confirmation that my bet has been accepted?
Normally, within 5 seconds after the bet has been accepted. Your betting ticket and confirmation number serves as evidence of your wager being successfully accepted. Your receipt of the confirmation may be slowed due to site volume, internet traffic, or connection speed for your computer or mobile device. Check the Club House for the Open Bets page to view your pending wagers.

What happens to my bet if the event/game is suspended due to Coronavirus COVID19?
Wagers placed on suspended games will be void, if your bet is a pick in a parlay, it will reduce.

Can I cancel a wager?
All confirmed wagers are final and can’t be cancelled.

When will my wager be settled?
As soon as results are available, we will settle your bet as quickly as possible. Please take into consideration there may be a slight delay while we wait for results to be official.

What horse wagering choices do I have?
The full menu of wagering options is typically what you would have available at the racetrack. BUSR currently offers more choices and types of wagers on horses than any other online ADW or Racebook.

What are the minimum and maximum limitations on horse wagering amounts?
BUSR’s wagering system accepts wager amounts typically ranging from $0.50 to $1,000.00 per wager, subject to host track restrictions. In the case of multiple wagers, such as a Daily Double or Exacta box, the base wager is multiplied by the number of combinations to determine the amount of the total wager.

When can I bet on the races?
You can place wagers 24 x 7 for all of the day’s races. Besides popular tracks like Churchill Downs, Saratoga and Santa Anita, BUSR offers the most international racetracks of any Racebook. Bet on international races in Hong Kong, Australia, UK, France, Ireland and Japan! Wagers can be placed up to post time of each race. For special events like the Kentucky Derby, BUSR will provide advance wagering as well as wagering on the day of the racing event.

How are the bets processed?
All wagers are processed at our racebook provider’s hub system for each particular race. Races are graded as soon as the official results from the track have been announced. On heavy volume days like the Kentucky Derby, please be patient for your account to be updated.

Are winners paid full-track odds?
Full track odds are paid on most popular wagers, although there are maximum payouts for certain types of wagers. BUSR provides no pari-mutuel wagering on horses. Please see the Rules Section in the Club House for more details.

What types of Sports bets do you offer?
Straight bets, parlays, teasers, round robins, props, futures betting and “if” bets.

What are the minimum and maximum bet amounts on a sporting event?
The minimum online sports bet is $1. The maximum wager amount will change depending on the event and type of bet. If you want to place a overlimit wager please contact our Customer Service team.

How do I use my Free Play?
On your BUSR Bet Slip you will be able to see the option to use your Free Play balance when pacing your wager after you have selected your picks.