How Can We Help You?
Our Customer Service Team is located in sunny Costa Rica, and we have offices in Central America and the United Kingdom.
BUSR is to proud to stay that we have customers from all over the world. As such, we recommend that you speak with a local attorney regarding internet gambling laws of your state/country.
In order to see your pending horse or sports bets, you need to do the following:
- Click on the "Open Bets" from the Club House page. If you are on a computer, you might need to scroll down.
When you receive a bonus (either free play or in cash form), you will be required to place a certain amount of wagers before a payout can be requested.
For example, if you get a 10% cash bonus on your deposit and the bonus has a 3 times rollover, this means you need to wager both the deposit amount and bonus amount over 3 times before requesting a payout. In other words, you need to wager $330 ($100 deposit + $10 cash bonus =$110 x 3 = $330 in wagers).
Bitcoin is the Internet currency. It is a secure crypto currency that you can use to buy things online and offline. It is the fastest and easiest way to move funds in and out of your BUSR account.
These are the benefits of using Bitcoin:
- 100% Success Rate on every deposit.
- Higher deposit limits: up to $10,000 per transaction.
- Fast payouts
- No limit on how many deposits.
Using Bitcoin has become very easy and setting up a wallet takes a few minutes.
At this moment BUSR does not have a client incentive program. We do offer new promotions and bonuses throughout the calendar year. Please visit the website and keep an eye on your inbox for our emails with the latest offers. We also post promos on our Twitter and Instagram accounts.
If you choose to claim a Casino bonus, go to the Casino section and look for the “Bonuses” option in the Casino menu.
If you have a Casino Cash bonus or Casino Free Spins, you can access them by following steps:
- Log into your BUSR account
- Click the Casino page
- Click the Bonus button in the Casino menu, just below the main advertising banners.
- Select a game and start playing with your Bonus.
All available Casino bonuses will appear once you click the Bonus button. If you have more than one bonus, click on a specific bonus to show available games and start playing.
We have over 200 tracks from around the world. You can bet in the main tracks of the US like Aqueduct, Belmont Park, Churchill Downs, Del Mar, Santa Anita and many more. We also have tracks from Australia, UK, Ireland, Asia, and South Africa.
When you are logged in, you can check the full listing in the Horse FAQ in the Support section of the Club House.
It normally takes less than 30 seconds to have the results in the system and your bets graded once we have the confirmation from the specific track. We depend on a number of providers to have the official results. Sometimes the track can take longer than usual.
BUSR pays full track odds for Straight bets (Win, Place or Show) on All Tracks. For exotic wagers, we pay track odds up to a fixed-odds max amount. The limit depends on the bet type and track level. You can see these details in the Racing FAQ section at Support in the Club House when you are logged in.
BUSR is a non-pari-mutuel horse betting website. We do not participate directly in the track’s pari-mutuel or tote. Straight wagers are paid full track odds and exotic wagers are paid full track odds up to a fixed-odds max amount. You can see these details in the Racing FAQ section at Support in the Club House when you are logged in.
A pending or open bet is a wager that has not had an official result yet. Once your wager is settled will be a final bet.
You can bet on a track usually within 24 hours of the Post Time. This can depend on the category of the track and on the availability of information.
For bigger events, it is possible to bet with 48 hours of anticipation. Future Bets are wagering options that let you place a bet on a horse to win a race well in advance. This option is available for the main events, such as the Kentucky Derby.
Once you have confirmed your wager, we do not cancel, change or modify your wager.
In the case that you made a mistake or placed a duplicate bet you can contact our Customer Service to determine if an exception can be made. Please let us know as soon as possible. But, please be advised that this is rarely done.
BUSR does not provide updated odds and payouts on the horses. You will be able to see the Morning Lines ( M/L ) as they were provided by the tracks at the beginning of the day. You will be paid according to the payouts provided by the tracks in the case of Straight Bets. There is a limit on the amount paid out on exotic bets.
BUSR offers the most popular bet types in horse betting:
- Straight Bets on Win, Place, and Show
- Daily Double
- Pick-4, for some Category A Tracks
M/L stands for Morning Line. This is the odd reported for the horse by the track at the beginning of the day.